Who are Professional Services?
Concept Group's Professional Services Team provide pre and post sales support for our Software Solutions.
Concept has the largest Professional Services Team in the reseller channel in the UK and historically has always provided software solutions that complimented our hardware products.
In 2001 our Professional Services department was established to meet the growing demands of our
customers, and to focus on providing tailored solutions to suit individual requirements and
business objectives.
As technology has evolved, we believe that it is now the hardware that compliments the
correct software solution, and the role of Concepts' Professional Services has never been more
important.
The department is constantly growing and now consists of over 15 consultants, the majority of
who came from other departments within Concept and bring with them over 160 years combined service
in our industry.
From IT development, technical support, print specialists, document management experts and
project management, our teams' vast experience and knowledge ensures that there is a complete and
consistent advice and support structure throughout the entire process.
From the initial consultations through to installation, customisation, training and ongoing support, we are there to ensure the smooth running of any project and to ensure that the client is totally satisfied with the result.
We concentrate on listening carefully to our clients and understanding their business processes, workflows and requirements before looking at what type of solution we can offer.
We specialise in print strategy solutions, electronic document capture and management, Data Security, document distribution and various network integration utilities. Our focus is on the solution, not the product.
Our department is unique in our industry as it is completely independent from sales and not
commission based. Our goal is to establish the most innovative way in which our customers can
increase efficiency, reduce waste, reduce costs and ensure a quick financial return on any
investment.
As an independent company, Concept has the luxury of being able to research and test software
solutions from all manufacturers globally, ensuring that we provide an unbiased opinion on
available products and recommend the correct strategy for creating a unique solutions package for
your organisation.
We believe in developing close partnerships with the manufacturers and developers of the products we decide to work with, which enables us to test and customise solutions to suit our clients requirements.
Concepts' Professional Services consultative approach can offer your organisation a complete document automation and print strategy, providing greater efficiency, allowing you to concentrate on your core business.
What our customers think…
It’s always useful to get feedback from our customers, and it has become obvious to us that our clients truly value the effort we put in to providing a solution that will work for them. We believe that no two businesses are alike, and although we frequently draw from our experience in certain industries, we never assume that one solution fits all.
Here are just some of the comments our customers have made:
Sarah Blair (Director of IT)
Thorntons LLP:
“Concept has been completely professional, responsive and flexible throughout, providing
us with a full migration plan and a technical team that instilled huge confidence. Ultimately,
Concept has helped us to successfully achieve our objectives.”
David Howell (IT Manager)
Celtic Football Club:
“Concept's technical team was fantastic. They were able to time all aspects of the
installation to ensure the least disruption possible. It was clear that they had handled this
type of project before.”
Charlie Berry (Managing Director)
Andrew Wright Windows:
“The support we received from Concept Group was invaluable. The workflow analysis
gave us the confidence that Concept really had a handle on how we function on a daily basis, and
what our requirements were from a document management system.”
Steven Capper, (Europe Region IT Leader)
Arup:
"Concept have been our preferred suppliers for over 9 years, yet they are constantly
evolving to meet our needs. They are wholly committed to providing total solutions that suit the
changing demands of our business, and that is what sets them apart from the competition."
For further information please visit:
Thursday 6 Aug 2009
Solutions
Canon Digital Office
Become a more efficient and productive business with the latest Canon Multi Functional Devices.
Xerox Wide Format
Think wider...Print, Copy Scan. Once again, Xerox widens the world of wide format with full colour and monochrome solutions.
Document Management
Stop losing time and money through missing information. Take advantage of one of our intelligent Document Management Solutions.
Control
Take control of your electronic documents and printing costs. Improve your cost efficiency by utlising one of our control software solutions.
HP Managed Print
A fully managed solution to simplify your printing environment ensuring your imaging and printing deliverables look crisp and professional, while controlling your printing costs.
