Not only do we have the expertise to optimise your technology and workflow, we have some unique tools and a purpose designed infrastructure that enable us to support you in the most efficient way possible.
We have developed a unique online administrative and billing system that is only available to our customers. This offers 24/7 instant access to automated service and usage reports through your i-manage account online. i-manage has many features which will provide clients with easier access to information regarding the fleet including the ability to:
- Review machine details.
- Review account status.
- Equipment performance.
- Produce online service reports.
- View machine service history.
i-maintenance provides live incident notifications, meter readings and accurate consumable updates allowing us to use real-time preventative maintenance techniques such as i-assist and pro-actively monitor, order and replenish all types of device related supplies and consumables on behalf of clients in order to minimise ‘downtime’ of devices. We have the ability to resolve a fault before our client is even aware of it.
i-assist is remote support, direct from our helpdesks to our clients, with one-click access so our technical staff can remotely view, diagnose and resolve problems. The helpdesks are staffed by highly skilled hardware and software teams who have the experience to understand and solve customer issues. Where a remote solution cannot be found the helpdesks communicate with regional service delivery managers to allocate experienced engineers that can quickly solve problems and proactively prevent issues from arising.