Support Package
Re-cover+ is a comprehensive support package that provides cover for your printer controller
with various benefits including:
1. Printer Controller Maintenance
Repair of the printer/fax controller board.
All service calls relating to scanning, printing or faxing problems (except where the problem is caused by the failure of another system connected to our equipment).
Access to the Concept Help Desk – 8.30 a.m. – 5 p.m., Monday to Friday, excluding bank holidays and other public holidays.
2. i-manage
i-manage allows you to take complete control of your Concept equipment. It’s a new online concept designed to reduce time administering and maintaining your equipment, which will revolutionise the way you interact with Concept.
The secure online system is accessed via Concept's website. Some of the key features are:
- Live Access to Accounts information including overdue invoices, which can be printed.
- Summarised equipment information and full service history of equipment.
- Log service calls, order toner and log meter calls online.
- View Concept key Contacts
- Highlights equipment requiring attention i.e. old equipment, equipment coming up for renewal or without a service contract.
3. i-assist
i-assist is a powerful,
easy-to-use remote support solution. The online interface is used by Concept to conduct remote
support sessions.
Used in conjunction with i-manage , the
i-maintenance suite of products allow Concept the
ability to provide your business with a new level of service that is faster than ever before.
•Prompt and pro-active delivery
•Automated fleet management
•Real-time incident notification
•Automatic meter readings and accurate billing
•Easy consumables management
For further information on Re-cover+:
t: 0870 241 1241
e:
service@concept-group.co.uk
Solutions
Office Multifunction Devices
A complete line of office multifunction printers delivering flexibility and advanced features to print, copy, scan and fax all in one.
Xerox Wide Format
Think wider...Print, Copy Scan. Once again, Xerox widens the world of wide format with full colour and monochrome solutions.
Concept Managed Print
With every aspect of cost under scrutiny in the current climate, it's time to cast a critical eye over your print environment using Concept 360.
Document Management
Stop losing time and money through missing information. Take advantage of one of our intelligent Document Management Solutions.
Control
Take control of your electronic documents and printing costs. Improve your cost efficiency by utlising one of our control software solutions.
