Connect is our Premier Level Service that runs quietly in the background, linking your equipment with our support systems and services.

  •  Analyst Support
    Support from one of Concept’s qualified analysts, providing assistance with scanning, printing, emailing and network connectivity. Combined with our award winning software which allows us to securely connect to your servers, pc’s and MFP’s to resolve over 90% of issues quickly without a site visit.
  • Automated Monitoring
    No more phone calls or emails to manually retrieve meter readings. Consumables delivered automatically with no user input. Live incident notifications that allow pro-active monitoring, minimising device downtime.
  • Connect Apps
    Concept have developed bespoke apps that will sit on your compatible ConnectKey MFP, giving you the ability to communicate with our Support Desk, order supplies, update to the latest firmware’s and security patches or check the live incident status of your device straight from your device.
  • Online Customer Portal
    24/7 instant access to all your account information, service activity, billing and usage data.