Analyst Support

Analyst Support

As part of our Concept Connect offering, Analyst Support is a powerful, easy-to-use remote support solution. The online interface is used by us to conduct remote support sessions, so we can help you wherever you are. 

Enter your 6 digit pin number provided by one of our technicians and then click on the Connect to technician button.

Bullet-proof security

  • End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other Government and local legislation.
  • Customer controlled multi-level, permission-based temporary access.
  • Auto-revocation of access rights when session is ended; customer applet automatically removes itself from remote PC.