Service is the largest individual department at Concept Group. We are committed to always providing exceptional support and best class service to every client, at every stage of our partnership.
National Service Number
t: 0870 241 1241*
*Calls cost 1 pence a minute plus your phone company’s access charge.
Connect is our Premier Level Service that runs quietly in the background, linking your equipment with our support systems and services.
- Analyst Support
Support from one of Concept’s qualified analysts, providing assistance with scanning, printing, emailing and network connectivity. Combined with our award winning software which allows us to securely connect to your servers, pc’s and MFP’s to resolve over 90% of issues quickly without a site visit.
- Automated Monitoring
No more phone calls or emails to manually retrieve meter readings. Consumables delivered automatically with no user input. Live incident notifications that allow pro-active monitoring, minimising device downtime.
- Connect Apps
Concept have developed bespoke apps that will sit on your compatible ConnectKey MFP, giving you the ability to communicate with our Support Desk, order supplies, update to the latest firmware’s and security patches or check the live incident status of your device straight from your device.
- Online Customer Portal
24/7 instant access to all your account information, service activity, billing and usage data.
Dashboards is our business intelligence tool that turns raw data into charts, graphs and other easy-to-read images that visually present information to you on a single screen .
The beauty of this business intelligence and digitised reporting is that it eliminates wasted time by keeping essential data at your fingertips. Its a technology-driven process for analysing data and presenting actionable information to help executives, business managers and other end users make more informed business decisions.
The purpose of our Dashboards – to simplify and streamline – to give users the data they need in a way that they can use. It will revolutionise your reporting process .
Making data more useful:
. Large amounts of data displayed in one place
. Easy to read, interpret and implement
. Simple user interface and navigation
. Quick access to information at any time
. Easily shared with many people
. Accessible from any location
Ready to transform your reporting? We can help – we believe that your company has the power to grow and we’re here to help you see that. By updating outdated reporting methods, you can stay ahead of the curve by bringing clarity to your data and your decision process.