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XBS Digital Services

Improving compliance and productivity at Ancaster motor dealership

Sales, aftersales, HR, customer service and more, the mstore for automotive platform has brought digital transformation to deliver benefits right across the business for this busy motor group.

About the Client

Ancaster is a multi-franchise motor dealership selling around 8,000 cars and servicing around 60,000 vehicles from 14 dealerships located in the South East of England.

Spurred on to remove a growing archive and improve compliance, the team discovered digital working to benefit the business dealership-wide.

ancaster logo

The Challenge

Paper-based working holding back the business

The Ancaster team recognised that changing the way they worked was overdue, with clunky paper-heavy processes and unwieldy archives limiting their effectiveness:

  • Time was wasted chasing information and finding the right documentation

  • Scores of tonnes of paper were kept in unsearchable archives costing time and money

  • Regulation was exposing the business to risk of penalty through non-compliance

The Solution

Workflow and software expertise to the rescue

mstore provided a flexible and bespoke platform already proven in the sector to remove paper-heavy processes with familiar digitised ways of working.

  • Keyloop DMS integration prevents double keying data and creates more visibility

  • Digital workflows designed to optimise efficiency whilst retaining familiarity

  • mstore integrated and scalable across multiple operations to avoid system fragmentation

"I find mstore very straightforward. It was refreshing to find a system that seemed familiar in following our internal processes in both sales and after sales.”

– Simon Hill, Operations Director, Ancaster Group

The Results

A strategic digital transformation partnership

The ability to scale the system across all operations including HR, sales, service, customer service and more provided a long term strategic digital transformation partnership and frictionless, integrated working. With training and process familiarity, adoption was rapid, teams engaged, and results delivered:

  • Directors and staff have the right information at their finger tips for slicker working

  • Time and budget is freed up for more valuable activity

  • Compliance is more rigorous and hassle-free with audit-ready files and remote access

“mstore will in fact make us more efficient, as members of staff will no doubt have other areas they will be able to focus on that currently can’t receive their full attention.”

– Simon Hill, Operations Director, Ancaster Group

Now it's your turn to

Make a Digital Transformation

Let’s talk about your digital journey to more efficient ways of working.

electonic document management

Document management

Going digital can start with replacing your most clunky paper-based processes, helping you become more efficient, flexible, secure and audit-ready, as well as more sustainable.

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